At CognitoInk, we’re here to support you at every step—whether you’re exploring the course, already enrolled, or facing a technical issue.

Where to Start:

Click on the Chat Widget at the bottom-right corner of your screen to access our support channels.

What are you looking for?

 

1. Sales & Enrollment Support

“I have questions before purchasing the course”

We’re happy to assist with:

  • Course content and structure

  • Suitability for your child

  • Pricing or payment queries

 

2. Student Support

“I’m enrolled and need help with the course”

Use this option if you need help with:

  • Understanding lessons or completing tasks

  • Accessing materials

  • Following the course structure

 

3. Technical Support

“Something isn’t working right”

Reach out if you’re facing:

  • Login or access issues

  • Trouble viewing videos

  • Issues with email confirmations or payment

If possible, include a screenshot and your registered email to help us assist you faster.

 

Before Reaching Out

To make support easier and faster:

  • Choose the correct category
  • Use your registered email address

  • Describe the issue clearly

  • Add screenshots if relevant

 

Prefer Email?

You can also contact us at:
support@cognitoink.com